Building Relationships Not Networks
Zappos uses call centre technology to track average call time per agent. But the goal isn’t to reduce this average… “It’s more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
– Tony Hsieh
So, ask yourself…Why is Access2View using a quote from another business? well, the answer is simple, we agree with it!
In the founding years of Access2View, it was always agreed that client care came first and it always will. However, 7 years on, and working in the epoch of technology, we have the ‘itch’ for a change. The client coming first is not enough anymore. We want to create connections!
We live in a digital age of blogs and emails and API’s and that’s all amazing and incredibly efficient. But, we’ve all sat on ‘hold’ being reminded That our “customers are important” whilst listening to music that sends our brains into liquefiable mass. So, here at Access2View, we have decided upon a bit of a DIGITAL DETOX, don’t get me wrong, we love our technology but we also love a personal connection.
Access2View has been crafting a reliable Field Team for over 6 years. Experienced and skilled, this passionate group of professionals are trained to support your business the way you want.